news
What Dedicated Customer Support Means and Why It Matters
Dedicated customer support means a focused team or channel assigned to a specific account, product or customer segment. Learn what it is, how it works and when it is worth the i...
Every article on Detroit Bureau about Customer Success — 7 stories covering it, newest first.
culture
Salesforce Awards and Recognition Programs Explained
A rundown of Salesforce's major awards, what they recognize, and how partners and customers can navigate the nomination and selection process.
business
Customer Profiles: How to Build, Use, and Keep Them Actionable
A practical look at customer profiles — what they are, how to build them with real data, and how teams use them to improve targeting, messaging, and retention.
community
SaaS Customer Service: What Makes Support Different and Why It Matters
SaaS customer service blends technical support, account guidance, and proactive help. Learn what sets it apart, how teams structure it, and what to measure.
business
Customer Retention Companies: What They Do and How to Choose One
Customer retention companies help businesses reduce churn and grow revenue from existing customers. Learn what they offer, how they work, and what to look for when hiring one.
business
Client Churn: Why Clients Leave and How to Stop It
Client churn erodes revenue and growth. Explore the top reasons clients leave, how to measure churn rate, and actionable retention strategies that keep accounts longer.
culture
Customer Success Management Best Practices That Drive Retention and Growth
A practical look at customer success management best practices, covering onboarding, health scoring, cross-functional alignment, and the trade-offs teams face when scaling CS pr...
Topic