{"id":97895,"date":"2015-08-25T09:19:43","date_gmt":"2015-08-25T13:19:43","guid":{"rendered":"http:\/\/www.thedetroitbureau.com\/?p=97895"},"modified":"2015-08-25T09:19:43","modified_gmt":"2015-08-25T13:19:43","slug":"consumers-increasingly-frustrated-dissatisfied-by-recalls","status":"publish","type":"post","link":"https:\/\/thedetroitbureau.com\/2015\/08\/consumers-increasingly-frustrated-dissatisfied-by-recalls\/","title":{"rendered":"Consumers Increasingly Frustrated, Dissatisfied by Recalls"},"content":{"rendered":"
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More and more Americans are finding automotive recall notices in their mailboxes.<\/figcaption><\/figure>\n

Have you received a recall for your car, truck or crossover? Maybe several? If so, chances are you\u2019re growing frustrated and dissatisfied as a result.<\/p>\n

A new study finds that, despite an overall increase in quality, the epidemic of recalls that reached an all-time record of 64 million vehicles last year has left Americans less happy with the cars and trucks they drive than at any time in more than a decade. And with the spate of new recalls showing little sign of slowing, the situation isn\u2019t likely to improve anytime soon.<\/p>\n

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Your Inside Source!<\/figcaption><\/figure>\n

\u201cWhile it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,\u201d said Claes Fornell, chairman and found of the American Consumer Satisfaction Index.<\/p>\n

After years of decline, the auto industry has rapidly ramped up the number of vehicles recalled due to safety problems in recent years. General Motors alone recalled more than 30 million vehicles in the U.S. in 2014 to address a wide range of problems that included a deadly ignition switch defect. Manufacturers traditionally known for their safety and quality, such as Honda and Toyota, have added millions more vehicles, including many impacted by faulty Takata airbag inflators.<\/p>\n

(More airbag trouble for Honda? <\/em>Click Here<\/span><\/a> to find out about the latest NHTSA investigation.)<\/em><\/strong><\/p>\n

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A Takata airbag after a crash. The supplier hasn't been able to pinpoint the problem's cause.<\/figcaption><\/figure>\n

All told, the industry recalled about 64 million vehicles in 2014, roughly twice the previous industry record set a decade earlier. And while it is too early to tell if that tally will be broken again in 2015, the numbers have been growing fast, in part due to the ongoing Takata problem. Meanwhile, federal regulators have promised a crackdown on safety issues, like the GM ignition switch problem, which might have gone unnoticed in the past.<\/p>\n

According to the 2015 American Consumer Satisfaction Index, this year\u2019s automobile satisfaction score slipped by nearly 4%, to 79 out of a possible 100. That\u2019s the lowest it has dipped to since 2004.<\/p>\n

(Millions more vehicles could be affected by an expanded Takata recall. <\/em>Click Here<\/span><\/a> to find out why.)<\/em><\/strong><\/p>\n

Recalls, however, are only part of the problem. Fornell also pointed to rising automobile prices. According to industry analysts, Americans are now paying more than ever for their vehicles.<\/p>\n

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NHTSA Administrator Mark Rosekind said he won't let up on automakers in a push for safety.<\/figcaption><\/figure>\n

A study by data site Edmunds.com found the average vehicle cost $32,932 in July, an increase of 11% since 2010. That figure may be slightly misleading, however, as it compares what relatively free-spending motorists are paying for often heavily loaded vehicles today while buyers in 2010 often trimmed back purchases during the depths of the recession.<\/p>\n

The latest American Consumer Satisfaction Index tracked 27 of the automotive brands marketed in the U.S. and found only two, Acura and BMW, increased their scores this year, another 15 declining. The satisfaction scores remained stable for the remaining 10.<\/p>\n

Chrysler posted the biggest dip, its score falling by 9%. The sibling Jeep brand fell 5%, as did Nissan, Kia, GMC and Volkswagen.<\/p>\n

This was the third consecutive annual decline in the study which was based on a survey of 4,300 American consumers.<\/p>\n

(U.S. highway deaths surging to eight-year high. <\/em>Click Here<\/span><\/a> for the latest.)<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Have you received a recall for your car, truck or crossover? Maybe several? A new study finds that Americans are growing increasingly frustrated by the surge in safety problems – and rising vehicle prices. More from TheDetroitBureau.com.<\/p>\n","protected":false},"author":2,"featured_media":79432,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":"","footnotes":""},"categories":[8],"tags":[],"make":[],"post-state":[],"category_old":[151],"acf":[],"_links":{"self":[{"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/posts\/97895"}],"collection":[{"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/comments?post=97895"}],"version-history":[{"count":0,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/posts\/97895\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/media\/79432"}],"wp:attachment":[{"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/media?parent=97895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/categories?post=97895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/tags?post=97895"},{"taxonomy":"make","embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/make?post=97895"},{"taxonomy":"post-state","embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/post-state?post=97895"},{"taxonomy":"category_old","embeddable":true,"href":"https:\/\/thedetroitbureau.com\/wp-json\/wp\/v2\/category_old?post=97895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}